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Music event toolkit

Post-publishing event management

Venue

Acts

Details 

Entry

Save

Save and publish

Delete

Your Stripe Dashboard

Open

Filter your Stripe Dashboard for transactions from this event by: 

Event name and date

Copying this

Copy button

And pasting it into the search box in your Stripe Dashboard

If you are issuing full refunds: select all purchases or just the ones you wish to refund 

 

If you are issuing partial refunds they must be done individually 

 

Once you have selected the transactions you wish to fully or partially refund, click the "refund" button, add a reason for the refund then complete the refund 

Importantly! Please notify the Eventbox team if you wish refunded tickets to be made available for re-sale and we will put them back on sale. We will soon make it so you can do this yourself

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